Customer Dispute Resolution

Have a problem with an order or a charge? Contact us first. We can almost always fix it faster than your bank can.

How to reach us

Email support@somerwell.shop. We reply to every message within 1 business day.

Please include your order number (it's in your confirmation email), the name and email on the order, and what went wrong. If something arrived damaged, add a photo.

How we fix common problems

Order hasn't arrived: Check the tracking link in your shipping email. Most US orders arrive 7 to 15 business days after they ship. If it's late or tracking stops moving, email us and we'll track it down.

Damaged or wrong item: Email us right away with a photo and we'll make it right.

Want a refund: Our Refund Policy explains how returns and refunds work. Email us to start.

Don't recognize a charge: Email us before calling your bank. We'll look up the order and explain it or fix it.

Somerwell Study App: You can cancel anytime. Just email us or visit our Manage Your Subscription page. If you were charged for a month you didn't mean to keep, email us within 30 days and we'll refund it.

Not happy with our answer?

Reply to our email and ask for a second review. A manager will look at your case personally.

Straight Up Commerce LLC
2108 N St Ste N, Sacramento, CA 95816
support@somerwell.shop