Shipping policy
SHIPPING POLICY
Thank you for shopping with Somerwell Shop. Please review the following shipping terms before placing your order.
Order Processing
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email. During periods of high volume, new product launches, or holidays, processing may take longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping is free on all orders. Estimated delivery times are as follows once your order has shipped:
Domestic (United States): 7 to 15 business days
International: 10 to 25 business days
Please note that these are estimates only and are not guaranteed. Total delivery time is the processing time plus the shipping time. Delivery windows may vary depending on your location, the carrier, and factors outside our control.
Shipping Delays
We are not responsible for delays once an order has been handed to the carrier. Delays caused by the shipping carrier, weather, customs processing, incorrect addresses, failed delivery attempts, or other circumstances beyond our control are not the responsibility of Somerwell Shop, and are not grounds for a refund of the order or any shipping costs. If your order is significantly delayed, please contact us and we will do our best to help you locate it.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 2 to 3 business days for tracking information to become active. If you have not received tracking within a reasonable time, please check your spam folder before contacting us.
Incorrect or Incomplete Addresses
It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, failed delivery, or an unclaimed shipment, the customer is responsible for any reshipment costs. We are unable to refund orders lost due to an incorrect address.
Lost or Stolen Packages
Somerwell Shop is not responsible for packages that are lost, stolen, or marked as delivered by the carrier but not received. Once tracking shows a package as delivered, responsibility passes to the customer. If your tracking shows delivered but you have not received your package, we recommend contacting the carrier directly to file a claim.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. Somerwell Shop has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
International Shipping
We are not responsible for delays caused by international customs processing, and cannot guarantee delivery times for international orders. Any duties, taxes, or fees are the responsibility of the recipient.
Questions
If you have any questions about your order or our shipping policy, please contact us at somerwellshop@gmail.com.